M2M Ferries Private Limited operates the www.m2mferries.com website, which provides the SERVICE. M2M Ferries also collects and processes Personal Information in connection with the booking, sale and provision of our Ro-Pax ferry and terminal services, whether made through this website, over the phone, through our app, through our booking partners, or at our terminal counters (together with the website, the “Service”).
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the M2M Ferries website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.m2mferries.com, unless otherwise defined in this Privacy Policy.
Last Updated: 1st October 2026
In order to book and provide you with our Ro-Pax ferry and terminal services, we collect the following categories of Personal Information:
Some of the information above (such as government ID proof, or information about a medical or mobility-related need) may be considered sensitive personal data. We collect this only where necessary — for example, to comply with security regulations, or to arrange assistance you have requested — and, where required by law, only with your explicit consent.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
These third parties may include, for example, payment gateway providers, our ticketing and CRM platform provider, and IT/hosting providers.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
All Personal Information we collect is stored and processed within India. We retain your Personal Information only for as long as necessary to fulfil the purposes described in this Policy — including completing your booking, resolving disputes, meeting our accounting, safety and regulatory record-keeping obligations, and enforcing our Terms and Conditions.
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
For the safety and security of passengers, staff and property, CCTV surveillance operates across our vessels and terminal premises, and our staff may use body-worn cameras. Recordings may be used for security monitoring, incident investigation, and to comply with legal or regulatory requirements, and may be shared with law enforcement or regulators where required. By using our Services, you acknowledge this monitoring, in accordance with applicable law.
We may contact you with booking confirmations, schedule changes, and other service-related communications by SMS, WhatsApp, email or phone call. We may also send you offers, newsletters, and promotional communications through these channels. You can opt out of promotional communications at any time by writing to us at support@m2mferries.com; this will not affect service-related communications necessary for your booking.
Our Services are not directed at, and should not be used independently by, anyone under the age of 18. Where a ticket is booked for a child by a parent or lawful guardian, that adult is deemed to consent on the child's behalf and to accept these terms for them. We do not knowingly collect Personal Information directly from a child without such consent, and if we learn that we have done so, we will delete it. If you are a parent or guardian and believe your child has provided us with Personal Information without your consent, please contact our Grievance Officer below.
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to: (a) access the Personal Information we hold about you; (b) request correction or completion of inaccurate or incomplete Personal Information; (c) request erasure of your Personal Information, subject to our legal and record-keeping obligations; (d) withdraw any consent you have given, without affecting the lawfulness of processing carried out before withdrawal; and (e) raise a grievance with our Grievance Officer and, if unresolved, with the Data Protection Board of India. To exercise any of these rights, please contact our Grievance Officer using the details below.
This Policy is governed by the laws of India. Any disputes relating to it are subject to the exclusive jurisdiction of the courts in Mumbai, India, consistent with our Terms and Conditions.
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
In accordance with the Information Technology Act, 2000 (and rules made thereunder) and the Digital Personal Data Protection Act, 2023, the Grievance Officer for privacy-related complaints is:
We will acknowledge your grievance promptly and aim to resolve it within 30 days.